Katherine and Sean are amazing! They went above and beyond to find the flooring that went perfectly with my cabinetry and even found one within my very tight budget. They were both very professional and knowledgeable of the material and the process of replacing all the floors in our home. The result is AWESOME! We love the floors and truly have not found better customer service anywhere! Thank you, Katherine & Sean!
Jose Santiago
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October 29, 2025
Customer Service Is a Joke at Lumber Liquidators
If you’re looking for a place where employees act like helping customers is a burden, congratulations — you’ve found it!
I made a return three weeks ago, and the store manager, Justin, assured me the refund would show in two days. Three weeks later — after multiple store visits and countless phone calls — I finally got my refund… minus a restocking fee. The cherry on top? Justin told me I was “being difficult.” Really? After I had to chase down my own refund for weeks, I think patience was the only thing I didn’t run out of.
I tried giving them the benefit of the doubt, but between the lack of communication, careless service, and the “that’s just the way it is” attitude, it’s clear customer experience doesn’t exist here.
For a company that promotes quality and reliability, their service is shockingly unprofessional. Management clearly needs serious training in accountability and customer care. I won’t be returning — and I strongly recommend taking your business somewhere that actually values its customers.
Susan Smith
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December 30, 2024
Katherine, at the Ocala LL Flooring store, went way above and beyond to make our flooring shopping and purchase experience go so smoothly and stress free finding us the best deal for flooring that was exactly what we wanted! Our order arrived within the expected time and we installed the floor without a hitch. We have purchased 2 floors from LL Flooring and both have been a superior product. We will definitely purchase from Katherine again. Superior products and superior customer service!
Yadira Ceballos
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August 01, 2025
Great service from Katherine Hansen, Greeted us as soon as we enter the store but gave us space to look around and pointed us in the direction of what we were looking for when we asked. She checked availability on what we liked and did not try to up sell anything to us. She was personable and professional. Enjoyed buying from her, we will be back to this location if we need anymore flooring in future projects.
Idont Thinkso
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June 21, 2025
The staff at the Lumber Liquidators in Ocala are amazing! I didn't buy from them today, because they don't carry the specific tile wedge clips I needed (they don't sell tile anymore), but they helped me figure out the brand of the one I brought in, and where I could get it. They also showed me the tile install tools they still have for sale. Despite knowing I wasn't there to make a purchase, they went above and beyond to help. I'll definitely go back next time I need flooring supplies! Kat even walked me out to my car and went over proper grout care and maintenance!
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3701 SW College Rd Suite 200, Ocala, FL 34474, USA
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Katherine and Sean are amazing! They went above and beyond to find the flooring that went perfectly with my cabinetry and even found one within my very tight budget. They were both very professional and knowledgeable of the material and the process of replacing all the floors in our home. The result is AWESOME! We love the floors and truly have not found better customer service anywhere! Thank you, Katherine & Sean!
Customer Service Is a Joke at Lumber Liquidators If you’re looking for a place where employees act like helping customers is a burden, congratulations — you’ve found it! I made a return three weeks ago, and the store manager, Justin, assured me the refund would show in two days. Three weeks later — after multiple store visits and countless phone calls — I finally got my refund… minus a restocking fee. The cherry on top? Justin told me I was “being difficult.” Really? After I had to chase down my own refund for weeks, I think patience was the only thing I didn’t run out of. I tried giving them the benefit of the doubt, but between the lack of communication, careless service, and the “that’s just the way it is” attitude, it’s clear customer experience doesn’t exist here. For a company that promotes quality and reliability, their service is shockingly unprofessional. Management clearly needs serious training in accountability and customer care. I won’t be returning — and I strongly recommend taking your business somewhere that actually values its customers.
Katherine, at the Ocala LL Flooring store, went way above and beyond to make our flooring shopping and purchase experience go so smoothly and stress free finding us the best deal for flooring that was exactly what we wanted! Our order arrived within the expected time and we installed the floor without a hitch. We have purchased 2 floors from LL Flooring and both have been a superior product. We will definitely purchase from Katherine again. Superior products and superior customer service!
Great service from Katherine Hansen, Greeted us as soon as we enter the store but gave us space to look around and pointed us in the direction of what we were looking for when we asked. She checked availability on what we liked and did not try to up sell anything to us. She was personable and professional. Enjoyed buying from her, we will be back to this location if we need anymore flooring in future projects.
The staff at the Lumber Liquidators in Ocala are amazing! I didn't buy from them today, because they don't carry the specific tile wedge clips I needed (they don't sell tile anymore), but they helped me figure out the brand of the one I brought in, and where I could get it. They also showed me the tile install tools they still have for sale. Despite knowing I wasn't there to make a purchase, they went above and beyond to help. I'll definitely go back next time I need flooring supplies! Kat even walked me out to my car and went over proper grout care and maintenance!