We actually met Gary the owner at the Home Show in Ocala, he explained our options for engineered hardwood flooring and the options for carpet in our two bedrooms, for a new home we just bought in Ocala. They worked with us on the installation timeline and even though we had a few little blips it all worked out. Katherine, Hayden and Gary all were great to work with! Below are pictures of the finished products! đâ¤ď¸
jim money
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June 25, 2026
June 24 202
Seams are getting worse. Spreading out further. You can see them from across the room in any light, not just low light from windows that the owner tried to tell me was the case. This has been the worst 9000.00 experience weâve had in 20 years of carpet jobs. Itâs been 6.5 months. Iâm dreading what theyâre going to look like at the one year mark. Well I should have paid more attention when one person showed up to install 1800 sf of carpet. Iâm going to say I should have sent him back. Even with the second set of installers, the project was doomed by the work of the original installer and the seams were just unrepairable, I guess, because theyâre separating. Hopefully somebody else wonât have the same situation to look at every single day and know itâs only going to get worse.
Feb 24 2026
Seams that were repaired and going to âsettle downâ are showing throughout the home. Iâve used Carpet one five times in three states and this is the only one we have had an issue with. I am attaching pictures of the seams after less than two months.
Update:
I have now filed a dispute with Synchrony over the failure of Carpet One Ocala to compensate us for our loss. Gary, the owner, offered a solution⌠on the next project, heâll give me a discount greater than what my loss is currently. So, he agrees that I have a substantial loss in this process but heâd rather not take care of it. He wants me to try again and hope for a better outcome with his organization. I cannot do that. Itâs just not a good business decision. Iâve also contacted Carpet One corporate offices and reduced his review to two stars. I feel that giving him three originally was very cooperative but cooperation doesnât initiate a solution. We will see if I am contacted to remedy the situation. I just donât feel that I should lose hard earned PTO time for their poor performance.
We had carpet installed in our home recently. It eventually worked out but it cost me a lot of time off of work to
A. Stay an extra day in town for the first installer to attempt to complete the project.
B. Come back down for an inspection by a Carpet One representative.
C. Return for the installation corrections, which took 8 ish hours.
D. I requested some compensation for my time, which was substantial, and in no way any fault but the installation management and personnel.
We originally reviewed, accurately, our dissatisfaction with the process and the 15 days our project went over the original installation date. Then modified it. And requested compensation for the time and travel. I since have not heard from Carpet One Ocala. So, I called the corporate headquarters and informed them of my concerns. And informed the finance company I used.
The project looks good and the second crew were good. But, the reality is âŚ. It cost me a substantial amount of time and money to continue to return to the project when I lived in another city And they knew this. What they will say is in the fine print of the contract. It says theyâre not responsible for any ancillary fees that are due, but is 100% due to them having an installer that was unable to complete the project in a timely or professional manner, and there were many issues that had to be re-corrected by the second crew. 15 days later.
Travis W Strickland
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May 07, 2026
Great experience with Carpet One Floor & Home. The team was professional, helpful, and easy to work with from start to finish. The quality of the flooring and installation turned out excellent, and everything was completed on time. Highly recommend them to anyone looking for new flooring or remodeling materials.
Ginny Q
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July 17, 2023
I closed on a new house and had a small window of time to get work done. Most of the house had tile, but there was some carpet I wanted to take out prior to move-in. I had 1600 sq ft of carpet removed and new flooring installed in a 3 day period prior.
I asked for a halt on work at that point so we could move our possessions into the house on both floors. After we got everything moved in, Pedro and his team came back and did the stairs. Beautiful one piece stair tops that curve around the front of the riser. Talk about beautiful! I did some shopping around and they were competitively priced with other private vendors and Home Depot/Lowes.
After finding out the square footage, Mark reduced the price of the flooring which made it even more affordable. From the in-store experience, which gave me an upfront idea of what it would cost, to the professionalism of the install crew (Pedro & Team, you rock!), I am extremely satisfied with the installation and flooring and would recommend Carpet One for any size project.
Thanks for helping make my home exactly how I wanted it!
Sparkle Plenty
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January 09, 2026
Fantastic finished product, We love our carpet. We had a team of two men, Eddie and Robert, I recommend asking for them by name. The quality of their workmanship was seen in their finished product. My carpet looks great. I am very happy and satisfied with my flooring and with Carpet One. Again, I highly recommend asking for Eddie and Robert by name, you wonât be disappointed. Thank you Carpet One for your commitment to excellence.
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We actually met Gary the owner at the Home Show in Ocala, he explained our options for engineered hardwood flooring and the options for carpet in our two bedrooms, for a new home we just bought in Ocala. They worked with us on the installation timeline and even though we had a few little blips it all worked out. Katherine, Hayden and Gary all were great to work with! Below are pictures of the finished products! đâ¤ď¸
June 24 202 Seams are getting worse. Spreading out further. You can see them from across the room in any light, not just low light from windows that the owner tried to tell me was the case. This has been the worst 9000.00 experience weâve had in 20 years of carpet jobs. Itâs been 6.5 months. Iâm dreading what theyâre going to look like at the one year mark. Well I should have paid more attention when one person showed up to install 1800 sf of carpet. Iâm going to say I should have sent him back. Even with the second set of installers, the project was doomed by the work of the original installer and the seams were just unrepairable, I guess, because theyâre separating. Hopefully somebody else wonât have the same situation to look at every single day and know itâs only going to get worse. Feb 24 2026 Seams that were repaired and going to âsettle downâ are showing throughout the home. Iâve used Carpet one five times in three states and this is the only one we have had an issue with. I am attaching pictures of the seams after less than two months. Update: I have now filed a dispute with Synchrony over the failure of Carpet One Ocala to compensate us for our loss. Gary, the owner, offered a solution⌠on the next project, heâll give me a discount greater than what my loss is currently. So, he agrees that I have a substantial loss in this process but heâd rather not take care of it. He wants me to try again and hope for a better outcome with his organization. I cannot do that. Itâs just not a good business decision. Iâve also contacted Carpet One corporate offices and reduced his review to two stars. I feel that giving him three originally was very cooperative but cooperation doesnât initiate a solution. We will see if I am contacted to remedy the situation. I just donât feel that I should lose hard earned PTO time for their poor performance. We had carpet installed in our home recently. It eventually worked out but it cost me a lot of time off of work to A. Stay an extra day in town for the first installer to attempt to complete the project. B. Come back down for an inspection by a Carpet One representative. C. Return for the installation corrections, which took 8 ish hours. D. I requested some compensation for my time, which was substantial, and in no way any fault but the installation management and personnel. We originally reviewed, accurately, our dissatisfaction with the process and the 15 days our project went over the original installation date. Then modified it. And requested compensation for the time and travel. I since have not heard from Carpet One Ocala. So, I called the corporate headquarters and informed them of my concerns. And informed the finance company I used. The project looks good and the second crew were good. But, the reality is âŚ. It cost me a substantial amount of time and money to continue to return to the project when I lived in another city And they knew this. What they will say is in the fine print of the contract. It says theyâre not responsible for any ancillary fees that are due, but is 100% due to them having an installer that was unable to complete the project in a timely or professional manner, and there were many issues that had to be re-corrected by the second crew. 15 days later.
Great experience with Carpet One Floor & Home. The team was professional, helpful, and easy to work with from start to finish. The quality of the flooring and installation turned out excellent, and everything was completed on time. Highly recommend them to anyone looking for new flooring or remodeling materials.
I closed on a new house and had a small window of time to get work done. Most of the house had tile, but there was some carpet I wanted to take out prior to move-in. I had 1600 sq ft of carpet removed and new flooring installed in a 3 day period prior. I asked for a halt on work at that point so we could move our possessions into the house on both floors. After we got everything moved in, Pedro and his team came back and did the stairs. Beautiful one piece stair tops that curve around the front of the riser. Talk about beautiful! I did some shopping around and they were competitively priced with other private vendors and Home Depot/Lowes. After finding out the square footage, Mark reduced the price of the flooring which made it even more affordable. From the in-store experience, which gave me an upfront idea of what it would cost, to the professionalism of the install crew (Pedro & Team, you rock!), I am extremely satisfied with the installation and flooring and would recommend Carpet One for any size project. Thanks for helping make my home exactly how I wanted it!
Fantastic finished product, We love our carpet. We had a team of two men, Eddie and Robert, I recommend asking for them by name. The quality of their workmanship was seen in their finished product. My carpet looks great. I am very happy and satisfied with my flooring and with Carpet One. Again, I highly recommend asking for Eddie and Robert by name, you wonât be disappointed. Thank you Carpet One for your commitment to excellence.