We had Carpet One do the flooring in our last home (White Marble Look LVP) and then with our recent home, they did all of our flooring, cabinets and tops. Everything came out beautiful. Their sales team was patient with us looking over everything (many times). The pricing was affordable and reasonable. The materials have been durable and amazing with our busy farm home between our boys and animals! So happy with it all.
John Rainey
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August 31, 2025
Purchased vinyl flooring from their former location in The Villages. It was installed incorrectly and have been fighting with the company to resolve ever since. My floor is a tripping hazard in 3 places and has to have tape to hold it door in the bathroom threshold. Two of their own Customer Service reps said it was installed incorrectly. In addition, an independent flooring inspector has determined it was installed incorrectly and the company still refuses to remedy. I would highly recommend going somewhere else for your flooring needs.
Sparkle Plenty
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January 09, 2026
Fantastic finished product, We love our carpet. We had a team of two men, Eddie and Robert, I recommend asking for them by name. The quality of their workmanship was seen in their finished product. My carpet looks great. I am very happy and satisfied with my flooring and with Carpet One. Again, I highly recommend asking for Eddie and Robert by name, you won’t be disappointed. Thank you Carpet One for your commitment to excellence.
Scott Cameron
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December 02, 2025
I hired Carpet One Ocala to install a luxury vinyl plank floor. Within six months the floor failed. The manufacturer sent an inspector, who concluded the issue was due to installation. Despite that finding, Carpet One was able to get the manufacturer to cover a replacement. Unfortunately, the second installation also failed within months, and again the inspectors—both the manufacturer’s and the independent inspector I paid for—found the same thing: no expansion gaps and installation not consistent with manufacturer guidelines.
Every inspector who came out told us the same two causes:
(1) improper subfloor preparation and
(2) improper installation.
None of the inspectors found problems with our maintenance. The only note was the use of rolling chairs. Carpet One later claimed they had instructed us to use chair mats, but we have an email from them stating that with the correct caster wheels (which we bought and installed), chair mats were not required.
When the second floor started failing, the owner told us that “installers always get blamed,” even though every written report we have—multiple inspectors, including one we hired ourselves—states that expansion gaps were not installed per Karndean’s specifications. One inspector even told us he contacted Karndean directly, and they confirmed that our cleaning and maintenance methods would not cause the type of damage occurring.
At this point, calls have gone unanswered, we have not been provided the installation insurance information we requested, and we were essentially told to sue if we wanted the issue resolved. The cost of litigation would rival the cost of the floor, so it’s simply not practical.
What disappoints me most is that the “Carpet One Love Your Floor Guarantee” was not honored in our case, despite multiple independent findings showing installation errors.
Based on my experience, I cannot recommend this business.
Ginny Q
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July 17, 2023
I closed on a new house and had a small window of time to get work done. Most of the house had tile, but there was some carpet I wanted to take out prior to move-in. I had 1600 sq ft of carpet removed and new flooring installed in a 3 day period prior.
I asked for a halt on work at that point so we could move our possessions into the house on both floors. After we got everything moved in, Pedro and his team came back and did the stairs. Beautiful one piece stair tops that curve around the front of the riser. Talk about beautiful! I did some shopping around and they were competitively priced with other private vendors and Home Depot/Lowes.
After finding out the square footage, Mark reduced the price of the flooring which made it even more affordable. From the in-store experience, which gave me an upfront idea of what it would cost, to the professionalism of the install crew (Pedro & Team, you rock!), I am extremely satisfied with the installation and flooring and would recommend Carpet One for any size project.
Thanks for helping make my home exactly how I wanted it!
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1609 SW 17th St Suite 500, Ocala, FL 34471, USA
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We had Carpet One do the flooring in our last home (White Marble Look LVP) and then with our recent home, they did all of our flooring, cabinets and tops. Everything came out beautiful. Their sales team was patient with us looking over everything (many times). The pricing was affordable and reasonable. The materials have been durable and amazing with our busy farm home between our boys and animals! So happy with it all.
Purchased vinyl flooring from their former location in The Villages. It was installed incorrectly and have been fighting with the company to resolve ever since. My floor is a tripping hazard in 3 places and has to have tape to hold it door in the bathroom threshold. Two of their own Customer Service reps said it was installed incorrectly. In addition, an independent flooring inspector has determined it was installed incorrectly and the company still refuses to remedy. I would highly recommend going somewhere else for your flooring needs.
Fantastic finished product, We love our carpet. We had a team of two men, Eddie and Robert, I recommend asking for them by name. The quality of their workmanship was seen in their finished product. My carpet looks great. I am very happy and satisfied with my flooring and with Carpet One. Again, I highly recommend asking for Eddie and Robert by name, you won’t be disappointed. Thank you Carpet One for your commitment to excellence.
I hired Carpet One Ocala to install a luxury vinyl plank floor. Within six months the floor failed. The manufacturer sent an inspector, who concluded the issue was due to installation. Despite that finding, Carpet One was able to get the manufacturer to cover a replacement. Unfortunately, the second installation also failed within months, and again the inspectors—both the manufacturer’s and the independent inspector I paid for—found the same thing: no expansion gaps and installation not consistent with manufacturer guidelines. Every inspector who came out told us the same two causes: (1) improper subfloor preparation and (2) improper installation. None of the inspectors found problems with our maintenance. The only note was the use of rolling chairs. Carpet One later claimed they had instructed us to use chair mats, but we have an email from them stating that with the correct caster wheels (which we bought and installed), chair mats were not required. When the second floor started failing, the owner told us that “installers always get blamed,” even though every written report we have—multiple inspectors, including one we hired ourselves—states that expansion gaps were not installed per Karndean’s specifications. One inspector even told us he contacted Karndean directly, and they confirmed that our cleaning and maintenance methods would not cause the type of damage occurring. At this point, calls have gone unanswered, we have not been provided the installation insurance information we requested, and we were essentially told to sue if we wanted the issue resolved. The cost of litigation would rival the cost of the floor, so it’s simply not practical. What disappoints me most is that the “Carpet One Love Your Floor Guarantee” was not honored in our case, despite multiple independent findings showing installation errors. Based on my experience, I cannot recommend this business.
I closed on a new house and had a small window of time to get work done. Most of the house had tile, but there was some carpet I wanted to take out prior to move-in. I had 1600 sq ft of carpet removed and new flooring installed in a 3 day period prior. I asked for a halt on work at that point so we could move our possessions into the house on both floors. After we got everything moved in, Pedro and his team came back and did the stairs. Beautiful one piece stair tops that curve around the front of the riser. Talk about beautiful! I did some shopping around and they were competitively priced with other private vendors and Home Depot/Lowes. After finding out the square footage, Mark reduced the price of the flooring which made it even more affordable. From the in-store experience, which gave me an upfront idea of what it would cost, to the professionalism of the install crew (Pedro & Team, you rock!), I am extremely satisfied with the installation and flooring and would recommend Carpet One for any size project. Thanks for helping make my home exactly how I wanted it!