Purchased vinyl flooring from their former location in The Villages. It was installed incorrectly and have been fighting with the company to resolve ever since. My floor is a tripping hazard in 3 places and has to have tape to hold it door in the bathroom threshold. Two of their own Customer Service reps said it was installed incorrectly. In addition, an independent flooring inspector has determined it was installed incorrectly and the company still refuses to remedy. I would highly recommend going somewhere else for your flooring needs.
Ginny Q
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July 17, 2023
I closed on a new house and had a small window of time to get work done. Most of the house had tile, but there was some carpet I wanted to take out prior to move-in. I had 1600 sq ft of carpet removed and new flooring installed in a 3 day period prior.
I asked for a halt on work at that point so we could move our possessions into the house on both floors. After we got everything moved in, Pedro and his team came back and did the stairs. Beautiful one piece stair tops that curve around the front of the riser. Talk about beautiful! I did some shopping around and they were competitively priced with other private vendors and Home Depot/Lowes.
After finding out the square footage, Mark reduced the price of the flooring which made it even more affordable. From the in-store experience, which gave me an upfront idea of what it would cost, to the professionalism of the install crew (Pedro & Team, you rock!), I am extremely satisfied with the installation and flooring and would recommend Carpet One for any size project.
Thanks for helping make my home exactly how I wanted it!
Janet Perkett
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September 21, 2019
We worked primarily with Gary, but everyone in the showroom is helpful and knows their products, availability, and keep your interests in mind - not theirs. I've been to other places that want to do everything their way, and would not listen to your requests. Not at Carpet One. Renae was super helpful and accommodating as a designer. My finished product is just gorgeous. I love this place and have plans to go back for yet another project. I suggest you give them a shot as well - you won't be disappointed.
RJ Wheeler
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January 25, 2025
They lied about the carpet. They sold us, told us it was pretty decent quality when in fact, it’s the cheapest garbage they could find. Visible seam when it’s brand new, they sent their installer back out to “fix” it. Installer also says it’s also the cheapest carpet. Apparently this is one of the thinnest pile carpets they make. If I knew that ahead of time, I would’ve probably sprung for a higher quality. I will never come back here.
Kristy Zielinski
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June 06, 2024
Carpet One was wonderful to work with! The staff is very friendly and really took the time to help me pick out the flooring I wanted. I also appreciate that they respected my budget and I was treated like a loyal customer, not a commission. Installation took no time; it was impressive how quickly they had my flooring done. 10/10 highly recommend!
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Purchased vinyl flooring from their former location in The Villages. It was installed incorrectly and have been fighting with the company to resolve ever since. My floor is a tripping hazard in 3 places and has to have tape to hold it door in the bathroom threshold. Two of their own Customer Service reps said it was installed incorrectly. In addition, an independent flooring inspector has determined it was installed incorrectly and the company still refuses to remedy. I would highly recommend going somewhere else for your flooring needs.
I closed on a new house and had a small window of time to get work done. Most of the house had tile, but there was some carpet I wanted to take out prior to move-in. I had 1600 sq ft of carpet removed and new flooring installed in a 3 day period prior. I asked for a halt on work at that point so we could move our possessions into the house on both floors. After we got everything moved in, Pedro and his team came back and did the stairs. Beautiful one piece stair tops that curve around the front of the riser. Talk about beautiful! I did some shopping around and they were competitively priced with other private vendors and Home Depot/Lowes. After finding out the square footage, Mark reduced the price of the flooring which made it even more affordable. From the in-store experience, which gave me an upfront idea of what it would cost, to the professionalism of the install crew (Pedro & Team, you rock!), I am extremely satisfied with the installation and flooring and would recommend Carpet One for any size project. Thanks for helping make my home exactly how I wanted it!
We worked primarily with Gary, but everyone in the showroom is helpful and knows their products, availability, and keep your interests in mind - not theirs. I've been to other places that want to do everything their way, and would not listen to your requests. Not at Carpet One. Renae was super helpful and accommodating as a designer. My finished product is just gorgeous. I love this place and have plans to go back for yet another project. I suggest you give them a shot as well - you won't be disappointed.
They lied about the carpet. They sold us, told us it was pretty decent quality when in fact, it’s the cheapest garbage they could find. Visible seam when it’s brand new, they sent their installer back out to “fix” it. Installer also says it’s also the cheapest carpet. Apparently this is one of the thinnest pile carpets they make. If I knew that ahead of time, I would’ve probably sprung for a higher quality. I will never come back here.
Carpet One was wonderful to work with! The staff is very friendly and really took the time to help me pick out the flooring I wanted. I also appreciate that they respected my budget and I was treated like a loyal customer, not a commission. Installation took no time; it was impressive how quickly they had my flooring done. 10/10 highly recommend!