Called Sun Kool July 8 after my AC failed The woman who answered was dismissive and short Scheduled a same-day service window from 5 to 9 PM Tech arrived at exactly 9 no greeting just stretched loudly in my yard then passed gas Issue was first diagnosed as a bad indoor coil then changed to a line set replacement after testing Line set price quoted verbally as 800 to 900 but was emailed as 1500 Required full payment up front before starting work even though Ive consistently shown im good for it. I have a warranty and am part of the rewards program which does nothing. And on top of that they demanded payment before work would be Scheduled. On July 18 so over a week without AC two workers arrived Tony only gave his name when asked The other did not introduce himself Tony left within the first hour leaving the other tech for the rest of the day He spent about two hours on personal phone calls talking about quitting SunKool how terrible they are, back pain his refusal to take painkillers and other unrelated matters All recorded clearly on 4K video and clear audio. No walkthrough was provided No explanation or proof shown to justify the line set replacement No before and after photos Just asked for the balance and left
Installation was poorly done Line set was routed crooked and far from the air handler blocking access to a storage closet Drain line was shortened and now blocks access to the filter housing and smart sensor Dry filter was removed and not replaced either inside or outside Thermal insulation in the attic was cut and left exposed which will lead to condensation wood rot and mold Copper line work was bent taped sloppily and left resting in pooled condensation outside Line set cover was not sealed or caulked Trash wire bits insulation pieces and even a knife were left behind in the attic
I reported the issues and was told a manager would come for a follow-up Instead a man arrived 2.5 hours early without notice Did not introduce himself until asked twice First pointed at his shirt and said I’m with Sun Kool like i was special needs When pressed gave a brief eyerolled limp handshake His only comment while inspecting the unit was Well your AC’s working right improperly installed the cover and left no seal on it. And no answers for their terrible work.
Due to lack of confidence in their work I hired Integrity Air Solutions to inspect Austin arrived on time introduced himself and performed a full evaluation He confirmed the following
Line set not installed to code
Not properly aligned with the air handler blocking the entire closet.
Drain line blocked filter access
Dry filter should never have been removed
Thermal insulation exposed and poorly cut
Exposed copper already causing condensation
Freon was overpriced I was charged 95 their rate is 84
Trash and tools were left behind
Line set cover not sealed or caulked properly
Installation would not pass home inspection wires not uniform with line in attic just hanging down low.
told Austin from I.A.S everthing sunkool did and his jaw hit the floor couldn't fathom the thought that a company would be so sinister. Couldn't believe this was what Sunkool called professional work. His assessment was clear and he said If he submitted this job his company would have required a complete redo
I want the job corrected by a completely different crew, I expect a properly aligned line set a reinstalled dry filter outside if not inside drain line placement corrected to allow full access copper and insulation redone to code and everything sealed to standard. Sun Kool has had a long-standing contract with my community but after repeated problems many residents have moved on This experience is why If this work is not corrected I will seek legal action I have 4k video and audio of the installation technician complaints condition of the install and debris, pics of all violations and a report from a licensed competing HVAC provider. If you have not hired Sun Kool yet consider this a caution Their work lacks quality their process lacks transparency and their staff lacks integrity.
Jutta Losea
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July 08, 2025
My 25y old AC Unit gave up on me on a Tuesday Night. A Friend referred me to SunKool AC in Ocala. I called them and Mr James came the next Day to see what I need gave me an Estimate and brought me a mobil Window Unit. I have a so called conversion Unit Electric/ Gas, so I had to wait till Monday to get a whole new Carrier Unit installed. Both Installers came at 9am and went right to work.
Don B. was installing the Inside part and Gage F. the Outside. Both Installers been friendly
polite and answered all my Questions. They been working nonestop to get my Air going lol
I even meet the Supervisor who stopped by and ask kindly if I had questions. And James checking on the Crew least 3x
This Company really cares and offers fair Pricing.
I can definitely recommend SUNKOOL
Thanks Mr James and Team
Mirna Acevedo
-
July 09, 2025
After years of reliable service as a satisfied customer, my recent experience with Sun Kool was profoundly disappointing. I scheduled an AC inspection for my rental unit and explicitly requested a heads-up call, so I, the homeowner, could be present. I explicitly told them I lived 5 to 10 minutes away from my rental unit, and the person scheduling the appointment noted they would certainly give me a 20-minute heads-up call.
However, the call never came. The technician was let in by the tenant, then he proceeded to diagnose the issue and installed a part without any prior discussion, options, or authorization from me, the homeowner. I received a call to make a cc payment, but I had previously noted while scheduling the appointment that I would pay via check.
I contacted a supervisor about the communication breakdown and the unauthorized work that was performed. She did apologize that I never received the call. However, we were unable to come to an agreement as the only options/solutions she gave me were either to pay full price for the unapproved services plus the base $120 for the trip OR pay the $120 trip fee and have the part removed.
I would have preferred to find an alternate middle ground, but the supervisor's ultimate response was to suggest I take my business elsewhere.
It's shocking how quickly a long-standing positive relationship can sour due to a simple mistake (their appointment specialist not writing down clear instructions leading to unauthorized tampering of my AC unit) compounded by a complete unwillingness to find a middle ground.
Side note: My Tenant mentioned the technician poked a hole in the duct, leading to the roof of the house. I'm confused about the reasoning (to help determine what was wrong with the unit). Hence why I always ask them to call me so I can be present.
Bob BaddBob
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June 25, 2025
I love Sun Kool. They have always responded quickly. Great customer service and experience techs that really know their stuff. In this Florida heat, you need to keep their number handy. When friends ask me about air conditioning service, I always recommend Sun Kool. Tell ‘em BaddBob sent ya!! 😎
I always poor a bootle of A/C Line down the drain pipe when I change my filter. Never clogs now.
toby wiles
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July 26, 2025
I highly recommend Sun Kool! As a snowbird, it is very important to me that the companies I work with have the best team working for them. Can you imagine returning home and find out you have no air conditioning in the heat of August! Well, that happened to me. I called Sun Kool and told them my story. They assured me that a technician would be out within a few hours. And he was! Thankfully, it was a part that was in stock. My air conditioning was up and running !
I am so grateful to Sun Kool for their excellent customer service and very knowledgeable technicians !
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530 NE 14th St, Ocala, FL 34470, USA
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Called Sun Kool July 8 after my AC failed The woman who answered was dismissive and short Scheduled a same-day service window from 5 to 9 PM Tech arrived at exactly 9 no greeting just stretched loudly in my yard then passed gas Issue was first diagnosed as a bad indoor coil then changed to a line set replacement after testing Line set price quoted verbally as 800 to 900 but was emailed as 1500 Required full payment up front before starting work even though Ive consistently shown im good for it. I have a warranty and am part of the rewards program which does nothing. And on top of that they demanded payment before work would be Scheduled. On July 18 so over a week without AC two workers arrived Tony only gave his name when asked The other did not introduce himself Tony left within the first hour leaving the other tech for the rest of the day He spent about two hours on personal phone calls talking about quitting SunKool how terrible they are, back pain his refusal to take painkillers and other unrelated matters All recorded clearly on 4K video and clear audio. No walkthrough was provided No explanation or proof shown to justify the line set replacement No before and after photos Just asked for the balance and left Installation was poorly done Line set was routed crooked and far from the air handler blocking access to a storage closet Drain line was shortened and now blocks access to the filter housing and smart sensor Dry filter was removed and not replaced either inside or outside Thermal insulation in the attic was cut and left exposed which will lead to condensation wood rot and mold Copper line work was bent taped sloppily and left resting in pooled condensation outside Line set cover was not sealed or caulked Trash wire bits insulation pieces and even a knife were left behind in the attic I reported the issues and was told a manager would come for a follow-up Instead a man arrived 2.5 hours early without notice Did not introduce himself until asked twice First pointed at his shirt and said I’m with Sun Kool like i was special needs When pressed gave a brief eyerolled limp handshake His only comment while inspecting the unit was Well your AC’s working right improperly installed the cover and left no seal on it. And no answers for their terrible work. Due to lack of confidence in their work I hired Integrity Air Solutions to inspect Austin arrived on time introduced himself and performed a full evaluation He confirmed the following Line set not installed to code Not properly aligned with the air handler blocking the entire closet. Drain line blocked filter access Dry filter should never have been removed Thermal insulation exposed and poorly cut Exposed copper already causing condensation Freon was overpriced I was charged 95 their rate is 84 Trash and tools were left behind Line set cover not sealed or caulked properly Installation would not pass home inspection wires not uniform with line in attic just hanging down low. told Austin from I.A.S everthing sunkool did and his jaw hit the floor couldn't fathom the thought that a company would be so sinister. Couldn't believe this was what Sunkool called professional work. His assessment was clear and he said If he submitted this job his company would have required a complete redo I want the job corrected by a completely different crew, I expect a properly aligned line set a reinstalled dry filter outside if not inside drain line placement corrected to allow full access copper and insulation redone to code and everything sealed to standard. Sun Kool has had a long-standing contract with my community but after repeated problems many residents have moved on This experience is why If this work is not corrected I will seek legal action I have 4k video and audio of the installation technician complaints condition of the install and debris, pics of all violations and a report from a licensed competing HVAC provider. If you have not hired Sun Kool yet consider this a caution Their work lacks quality their process lacks transparency and their staff lacks integrity.
My 25y old AC Unit gave up on me on a Tuesday Night. A Friend referred me to SunKool AC in Ocala. I called them and Mr James came the next Day to see what I need gave me an Estimate and brought me a mobil Window Unit. I have a so called conversion Unit Electric/ Gas, so I had to wait till Monday to get a whole new Carrier Unit installed. Both Installers came at 9am and went right to work. Don B. was installing the Inside part and Gage F. the Outside. Both Installers been friendly polite and answered all my Questions. They been working nonestop to get my Air going lol I even meet the Supervisor who stopped by and ask kindly if I had questions. And James checking on the Crew least 3x This Company really cares and offers fair Pricing. I can definitely recommend SUNKOOL Thanks Mr James and Team
After years of reliable service as a satisfied customer, my recent experience with Sun Kool was profoundly disappointing. I scheduled an AC inspection for my rental unit and explicitly requested a heads-up call, so I, the homeowner, could be present. I explicitly told them I lived 5 to 10 minutes away from my rental unit, and the person scheduling the appointment noted they would certainly give me a 20-minute heads-up call. However, the call never came. The technician was let in by the tenant, then he proceeded to diagnose the issue and installed a part without any prior discussion, options, or authorization from me, the homeowner. I received a call to make a cc payment, but I had previously noted while scheduling the appointment that I would pay via check. I contacted a supervisor about the communication breakdown and the unauthorized work that was performed. She did apologize that I never received the call. However, we were unable to come to an agreement as the only options/solutions she gave me were either to pay full price for the unapproved services plus the base $120 for the trip OR pay the $120 trip fee and have the part removed. I would have preferred to find an alternate middle ground, but the supervisor's ultimate response was to suggest I take my business elsewhere. It's shocking how quickly a long-standing positive relationship can sour due to a simple mistake (their appointment specialist not writing down clear instructions leading to unauthorized tampering of my AC unit) compounded by a complete unwillingness to find a middle ground. Side note: My Tenant mentioned the technician poked a hole in the duct, leading to the roof of the house. I'm confused about the reasoning (to help determine what was wrong with the unit). Hence why I always ask them to call me so I can be present.
I love Sun Kool. They have always responded quickly. Great customer service and experience techs that really know their stuff. In this Florida heat, you need to keep their number handy. When friends ask me about air conditioning service, I always recommend Sun Kool. Tell ‘em BaddBob sent ya!! 😎 I always poor a bootle of A/C Line down the drain pipe when I change my filter. Never clogs now.
I highly recommend Sun Kool! As a snowbird, it is very important to me that the companies I work with have the best team working for them. Can you imagine returning home and find out you have no air conditioning in the heat of August! Well, that happened to me. I called Sun Kool and told them my story. They assured me that a technician would be out within a few hours. And he was! Thankfully, it was a part that was in stock. My air conditioning was up and running ! I am so grateful to Sun Kool for their excellent customer service and very knowledgeable technicians !