I signed in October and was installed in Feburary. They came on time and were very professional. Tested everything before leaving.
The next day Fireplace installers came to put in tank and lines. They came on time and did a good job. Even moved excess dirt to my back field.
T&D propane came 3 days later to fill tank and connect. Tested everything.
Even helped me set up my mobilelink app on my phone.
This was a very good experience. I would recommend them to anyone.
The office staff at all three offices were very helpful and easy to deal with as well.
Bettie Riddley
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April 03, 2025
Had a Quote from this company for whole home generator. I told them I was shopping for the best price when I asked for a Quote, Their Rep came I questions prices ,that is what the Quote was all about. Had a 3rd quote today after which I sent an email to let this company know I would not be using them, because their price was higher than I would have liked. Then he sent an email to several people including the gas company I was trying to get a quote from today, that also returned to me and said "I would not waste your time going out to verify this one just yet. Mrs was a handful on the price of everything" so if your worried about your pocketbook like me, I would look elsewhere than this company. They have no respect. Also a 78 year old widow living on a fixed income, so of course I check prices.
Z A
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January 15, 2025
Extremely frustrating and disappointing experience, Great sales job, but short on deliverables, quality and communication. Technician removed already installed surge protector while installing generator apparently just because it made his job a bit difficult. After calling the office few times and talking to the part owner, another technician came to reinstall it and said it was a mistake to remove it. Each of their technicians and managers tell a different story and blame each other. Instead of getting informative and timely updates, you, the customer, have to follow up to get updates and documents. Totally frustrating.
Caroline Sanchez
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October 26, 2024
Trademark has been our service provider for a few years now for our Generac. They are excellent to work with from the first call to the Techs who make the repairs. The job gets done in an efficient and courteous way and they have always responded quickly when needed. We would highly recommend them!
Kevin Graham
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March 04, 2025
SECO power came out and changed out my meter and left me without power going into my home but in a situation where the Genarac generator sensed power to the house. The SECO tech couldn’t figure out the problem so SECO sent out one of their “electricians” who after opening up everything said “it’s not my job to fix this issue”. He would not tell me what could be done to fix the problem and that someone from SECO would call me (which they never did). I frantically called Trademark (Shiloh answered) and she got me to Becky who immediately dispatched Levi. Levi arrived in 20 minutes- less than ten minutes after his arrival the problem was FIXED! I love Trademark, I love my Genarac and have nothing but praises for them! Thank you-thank you-thank you.
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I signed in October and was installed in Feburary. They came on time and were very professional. Tested everything before leaving. The next day Fireplace installers came to put in tank and lines. They came on time and did a good job. Even moved excess dirt to my back field. T&D propane came 3 days later to fill tank and connect. Tested everything. Even helped me set up my mobilelink app on my phone. This was a very good experience. I would recommend them to anyone. The office staff at all three offices were very helpful and easy to deal with as well.
Had a Quote from this company for whole home generator. I told them I was shopping for the best price when I asked for a Quote, Their Rep came I questions prices ,that is what the Quote was all about. Had a 3rd quote today after which I sent an email to let this company know I would not be using them, because their price was higher than I would have liked. Then he sent an email to several people including the gas company I was trying to get a quote from today, that also returned to me and said "I would not waste your time going out to verify this one just yet. Mrs was a handful on the price of everything" so if your worried about your pocketbook like me, I would look elsewhere than this company. They have no respect. Also a 78 year old widow living on a fixed income, so of course I check prices.
Extremely frustrating and disappointing experience, Great sales job, but short on deliverables, quality and communication. Technician removed already installed surge protector while installing generator apparently just because it made his job a bit difficult. After calling the office few times and talking to the part owner, another technician came to reinstall it and said it was a mistake to remove it. Each of their technicians and managers tell a different story and blame each other. Instead of getting informative and timely updates, you, the customer, have to follow up to get updates and documents. Totally frustrating.
Trademark has been our service provider for a few years now for our Generac. They are excellent to work with from the first call to the Techs who make the repairs. The job gets done in an efficient and courteous way and they have always responded quickly when needed. We would highly recommend them!
SECO power came out and changed out my meter and left me without power going into my home but in a situation where the Genarac generator sensed power to the house. The SECO tech couldn’t figure out the problem so SECO sent out one of their “electricians” who after opening up everything said “it’s not my job to fix this issue”. He would not tell me what could be done to fix the problem and that someone from SECO would call me (which they never did). I frantically called Trademark (Shiloh answered) and she got me to Becky who immediately dispatched Levi. Levi arrived in 20 minutes- less than ten minutes after his arrival the problem was FIXED! I love Trademark, I love my Genarac and have nothing but praises for them! Thank you-thank you-thank you.